Help and FAQ
Account
I lost access to my account, how do I recover it?
Contact us at contact@tilt.tools and we will make sure to help you.
I want to delete my account
No problem! We will assist you with this. Just contact us at contact@tilt.tools and we will guide you how to do this.
Usage of TILT
How many teams can I have connected to my account?
Unlimited, but we bill per team.
Billing and payment
What payment methods do you offer?
Currently we only offer invocing. In the not to distant future we will also have the option of using credit cards, Paypal, etc.
How often do you bill?
We bill you once a year.
What is your refund policy?
If you cancel your subscription within 1 month, we will give you a full refund, no questions asked. After that we will refund the months remaining in your annual billing cycle.
I want to cancel my subscription
Contact us at contact@tilt.tools and we will help you! It is very easy.
Auto-renewal
Please note that our annual subscription is set to auto-renew by default. This means that at the end of your 12-month subscription period, your subscription will automatically renew for another year, and the associated payment will be deducted from your designated payment method, ensuring uninterrupted access to our services.
Technical issues
I am having technical issues and need help
Ouch! It can be really annoying when things break. Contact us at at contact@tilt.tools and we will help you with this asap.
Privacy
What is your privacy policy?
You can find our privacy policy here.